When the customer receives the goods, he finds that the packaging cartons have been dismantled, the tea packaging is damaged, and the goods are wrong. They can refuse to sign and return the goods.
And call the customer service hotline 400-820-8060 for your return service.
Within 7 days from the date of receipt of the goods by the customer, if the goods are not opened and no one is damaged, if you are not satisfied with our products, we will provide a return service.
Special Instructions
1. When the return occurs, due to the customer's return, we only return the amount of the goods. If the original order has the corresponding shipping fee (which is also the time for buying tea), it will not be refunded.
If you are returning a product due to the reason of buying tea or the quality of the product, you will also refund the amount of the goods and the corresponding shipping charges for your purchase.
2. Package items cannot be partially returned.
3. There are gifts in the order and the gifts must be returned together. If the gift is unpacked or used, the order will only be refunded. If there's any inconvenience, please understand.
4. Returns must return the invoice and the goods invoice, please purchase the goods after the proper maintenance of shopping invoices and commodity invoices, such as due to customer reasons can not be returned invoices or goods invoices,
It may result in a failure to return the product.
5. Pictures and information are for reference only and the goods will be subject to the actual product. Due to problems such as shooting lights and color differences on different monitors, there may be a certain color difference between the product picture and the physical object, which is not a quality issue.
6. The returned goods need to be well-packaged. Once the goods are opened, non-quality issues will not be returned.